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Shipping & Return Policy

Note: Shipping is not available for P.O. Box or APO/FPO/DPO and International orders. 

Free Shipping: Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan.

Expedited: CAD$15 for Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan.

Standard Shipping: CAD$20 for Newfoundland, Northwest Territories, Nunavut, Yukon

Standard Return Policy

  • You can return most online orders within 30 calendar days from the date of receipt (some items may be final sale or have a different return period).
  • Only items purchased directly from mooselog.com can be returned to MooseLog. MooseLog products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you are returning is unworn and in the same condition when you receive it.
  • Please ensure that the item you are returning is repackaged with all the original materials, and in their original packaging (this includes shoe boxes).
  • Any shipping cost is NOT refundable.

How To Return An Item

Step 1: Click here to our return center to open the return request.
Step 2: We will send a Pre-Paid return label to you once the request is approved. Please print out the return label and tape it to your return package.
Step 3: Securely package your return, and include the original packing slip if possible. Then, drop off your return package at a carrier Store or the Access Point.

Refunds

Once we receive your return package, we will start processing the refund for you. You can expect to receive your refund within 5-7 business days after it's been approved and you will receive an email with the details of your refund. Your refund will be credited to your original method of payment.