Shipping & Return Policy

Order in Canada

Note: Shipping is not available for P.O. Box or APO/FPO/DPO and International orders. 

Free Standard Shipping (EST. 2-7 Business Days): Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan.

Standard Shipping (EST. 7-20 Business Days): CAD$20 for Newfoundland, Northwest Territories, Nunavut, Yukon.

 

 

Standard Return Policy for Canada Order

  • You can return most online orders within 30 calendar days from the date of receipt (some items may be final sale or have a different return period).
  • Only items purchased directly from mooselog.com can be returned to MooseLog. MooseLog products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
  • Please ensure that the item you are returning is unworn and in the same condition when you receive it.
  • Please ensure that the item you are returning is repackaged with all the original materials, and in their original packaging (this includes shoe boxes).
  • Any shipping cost is NOT refundable.
  • We offer flat rate CAD$9.99 for Canada order returned from AB,BC,MB,NB,NS,ON,PEI,QC,SK.

Exchange

  • Unfortunately, we do not have an exchange program; please follow the steps to return an item(s). To place a new order, visit us at mooselog.com

Submit A Return Request

1. Log in to your account: 

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

 

Order in United States:

We are offering standard free shipping* via UPS/FedEx/USPS/Canada Post on U.S. orders shipping to continental US . This free shipping offer excludes Alaska and Hawaii and remote areas.

  • States For Free Shipping ( Est. 3-5 business days) (Expedited: $30, Est. 3 business days):

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Micronesia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

  • States For Flat Shipping $30 (Est. 5-10 business days):

Hawaii, Alaska. 

  • Shipping is not available to the following states currently:

American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, AFA, AFE, AFP.

 

Note: Shipping might not be available for P.O. Box or APO/FPO/DPO for special items or handling. Please contact us if you have any questions. The order might be delayed due to holiday season. We appreciate for your continued support.

Standard Return Policy for US Order:

  • You can return eligible orders within 30 calendar days from the order delivered date. The return package must be dropped off to the nearby carrier store in 7 days after the return request is approved.
  • Please ensure the item(s) you are returning is unworn and with all original materials including tags and accessories, and packed with original packaging.
  • Shipping cost is not refundable.
  • All “FINAL SALE” items and accessories cannot be returned or exchanged.
  • We offer flat rate $7.99 for US order return from continental US.
  • Customers who return orders from Alaska and Hawaii are responsible for return shipping costs.

Exchange

  • Unfortunately, we do not have an exchange program; please follow the steps to return an item(s). To place a new order, visit us at mooselog.com

Submit A Return Request

1. Log in to your account: 

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

Refunds

Once we receive your return package, we will start processing the refund for you. You can expect to receive your refund within 5-7 business days after it's been approved and you will receive an email with the details of your refund. Your refund will be credited to your original method of payment.