Shipping & Return Policy

Note: Shipping is not available for P.O. Box or APO/FPO/DPO and International orders.

Free Shipping: Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan.

Expedited: CAD$15 for Alberta, British Columbia, Manitoba, New Brunswick, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan.

Standard Shipping: CAD$20 for Newfoundland, Northwest Territories, Nunavut, Yukon

Standard Return Policy

You can return most online orders within 30 calendar days from the date of receipt (some items may be final sale or have a different return period).
Only items purchased directly from mooselog.com can be returned to MooseLog. MooseLog products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.
Please ensure that the item you are returning is unworn and in the same condition when you receive it.
Please ensure that the item you are returning is repackaged with all the original materials, and in their original packaging (this includes shoe boxes).
Any shipping cost is NOT refundable.

How To Return An Item

Step 1: Click here to our return center to open the return request.

Step 2: We will send a Pre-Paid return label to you once the request is approved. Please print out the return label and tape it to your return package.

Step 3: Securely package your return, and include the original packing slip if possible. Then, drop off your return package at a carrier Store or the Access Point.

Refunds

Once we receive your return package, we will start processing the refund for you. You can expect to receive your refund within 5-7 business days after it's been approved and you will receive an email with the details of your refund. Your refund will be credited to your original method of payment.