• Most online orders may be returned within 30 calendar days from the date of receipt. Please note that some items might be final sale or subject to a different return period.
• Only products purchased directly from mooselog.com are eligible for returns at MooseLog. Items bought from other retailers must be returned according to their specific returns and refunds policies.
• Returned items must be unworn and in the same condition as when received. They should also be repackaged with all original materials, including the original packaging (such as shoe boxes).
• Please note that any shipping costs incurred are non-refundable.
• Returns from certain remote areas may not qualify for free return service.

Exchange Policy:

We do not offer an exchange program. If you wish to exchange an item, please follow the return process to send the item back and then place a new order at mooselog.com.

Submit A Return Request:

1. Log in to your account: 

1. In the Email field, enter your email address, and then click Continue.

2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

3. Go back to the online store, and then enter a six-digit verification code.

2. Click the order that you want to submit the return for.

3. If your order has more than one item, then select the items that you want to return.

4. Select a return reason and add a note for the store.

5. Click Request return.

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Order in United States:

Shipping Policy:

We are offering standard free shipping* via UPS/FedEx/USPS/Canada Post on U.S. orders shipping to continental US . This free shipping offer excludes Alaska and Hawaii and remote areas.

• States For Free Shipping ( Est. 3-5 business days) (Expedited: $30, Est. 3 business days):

Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Washington DC, Micronesia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

• States For Flat Shipping $30 (Est. 5-10 business days):

Hawaii, Alaska. 

• Shipping is not available to the following states currently:

American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, US Virgin Islands, AFA, AFE, AFP.

Note: Shipping might not be available for P.O. Box or APO/FPO/DPO for special items or handling. Please contact us if you have any questions. The order might be delayed due to holiday season. We appreciate for your continued support.

Standard Return Policy:

• Eligible orders may be returned within 30 calendar days from the delivery date.
• Once your return request is approved, please drop off the return package at your nearest carrier store within 7 days.
• Ensure the item(s) you are returning are unworn and in the same condition received, with all original materials, including tags, accessories, and packaging.
• All “FINAL SALE” items and accessories cannot be returned or exchanged.
• We offer free return shipping for orders within the continental US.
• Customers returning orders from Alaska and Hawaii are responsible for their return shipping costs.
  
• Only products purchased directly from mooselog.com are eligible for returns at MooseLog. Items bought from other retailers must be returned according to their specific returns and refunds policies.

Exchange Policy

We do not offer an exchange program. If you wish to exchange an item, please follow the return process to send the item back and then place a new order at mooselog.com.