MooseLog Shipping, Returns & Warranty

At MooseLog, we want your shopping experience to be simple, transparent, and worry-free. 

 

Shipping & Returns

Canada

  • ON, QC, AB, BC, MB, NB, NS, PEI, SK
    • Standard Shipping: Free.
    • Estimated Delivery Time: 2–7 days.
    • Return: Free.
  • NL, YK, NT, NU & Some Remote Areas:
    • Standard Shipping: $50 CAD.
    • Estimated Delivery Time: 7–20 days.
    • Return: Return shipping is arranged at the customer’s expense.
  • P.O. Boxes / APO / International
    • Not available.
  • Expedited Shipping Service:
    • Check the rate at checkout page.
    • Delivery Time: Varies by locations.

United States

  • Contiguous U.S.:
    • Standard Shipping: Free.
    • Estimated Delivery Time: 3–5 days.
    • Return: Free
  • Alaska & Hawaii:
    • Standard Shipping: $30 USD.
    • Estimated Delivery Time: 5-15 days.
    • Return: Return shipping is arranged at the customer’s expense.
  • P.O. Boxes / APO / International:
    • Not available
  • Expedited Shipping Service:
    • Check the rate at checkout page.
    • Delivery Time: Varies by locations.

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Final Sale items are not eligible for returns.

Delivery times are estimates and may vary due to carrier delays, weather, or holidays.

Returns

  • Window: 30 days from delivery
  • Return Conditions: Items must be unworn, in original packaging, with all tags attached
  • Exclusions: Final Sale items

·         Start a return: Click here

Refunds

  • Processing: 5–7 business days after inspection
  • Method: Refunded to the original payment method

Warranty

·         Coverage: 180-Day Warranty covering defects in materials and workmanship

  • Excludes:

o    Normal wear and tear

o    Misuse

o    Unauthorized repairs