MooseLog Shipping, Returns & Warranty

At MooseLog, we want your shopping experience to be simple, transparent, and worry-free. 

 

📦 Shipping & Returns

Region / Option	Shipping Cost	Delivery Time	Return Shipping
Most of Canada* & Contiguous U.S.	Free	2–7 days (CA), 3–5 days (US)	Free
Remote Canada (Yukon, NWT, Nunavut, NL)	CAD $50	7–20 days	Customer pays
Alaska & Hawaii	USD $30	5–10 days	Customer pays
Expedited Shipping	Shown at checkout	Varies by location	Not available
P.O. Boxes / APO / International	Not available	—	—

*Includes AB, BC, MB, NB, NS, ON, PEI, QC, SK

⚠️ Final Sale items are not eligible for returns.

⏱️ Delivery times are estimates and may vary due to carrier delays, weather, or holidays.

🔄 Returns

• Window: 30 days from delivery
• Return Conditions: Items must be unworn, in original packaging, with all tags attached
• Exclusions: No exchanges, no Final Sale items

·         Start a return: Click here

💰 Refunds

• Processing: 5–7 business days after inspection
• Method: Refunded to the original payment method

🛠️ Warranty

·         Coverage: 180-Day Warranty covering defects in materials and workmanship

• Excludes:

o    Normal wear and tear

o    Misuse

o    Unauthorized repairs